Athlete Accolades - Frequently Asked Questions

We provide digital mock-ups only after an order has been placed. Once you place your order, our design team will create and send you a mock-up for approval before production.

Yes! After we receive your order, our design team will create a digital mock-up and send it for your approval before production. This ensures you're satisfied with the design.

You can upload PNG, JPEG, or PDF files. For the best results, we recommend vector files (AI, EPS, or SVG) or a high-quality PNG.

Yes, you can email the details to info@athleteaccolades.com and specify "refer to email" in the order's Additional Information section while placing the order. Our design team will then create a digital mockup and send it to you for approval before production.

Our design team typically sends the digital mockup within 3 business days of receiving your order. Timelines may be slightly longer during peak sports seasons or during the 4th quarter of the year (holiday season). To check the status of your mockup, please email us at info@athleteaccolades.com.

Email us at info@athleteaccolades.com and we'll respond promptly.

Yes, our hockey pucks are regulation size and weight. 

Each puck measures 3 inches (7.62 cm) in diameter, 1 inch (2.54 cm) thick, weighs around 5.96 ounces (169 g), and has a solid, smooth, flat surface finish on both sides.

Absolutely. We offer 12" personalized softballs that can include your team logo and full roster - perfect for team awards or gifts. View Roster Softballs here.

Yes, we can create left-handed mini sticks. Please add this preference in the order's additional instruction section. You'll receive a digital mock-up for review before production.

No. Our mini sticks are designed as commemoratives and keepsakes, not for gameplay.

Our production turnaround is 10-11 business days. This includes order processing, digital mock-up creation, and production. Shipping takes an additional 1-6 business days, depending on your location.

Yes, expedited options are available at an extra cost depending on the product and deadline. Please contact us at info@athleteaccolades.com before placing your order to confirm.

We ship within Canada and the USA. Orders typically leave our facility within 10-11 business days, with delivery taking an additional 1-6 business days depending on location.

Free shipping thresholds:

• Hockey puck orders over $180
• Other products over $225

A tracking number is provided once your order ships.

Please note: we are not responsible for lost or stolen packages once delivery is confirmed.

For detailed information on rates, timelines, and policies, please visit our Shipping Policy page.