Shipping policy

Athlete Accolades currently delivers to Canada and the US. Once your order is placed, we strive to get your product to you as quickly as possible; however, shipping timelines may vary based on location. For shipments to the US, additional time may apply due to customs clearance delays by the US Customs and Border Patrol.

Shipping Policy

Athlete Accolades ships its products within Canada and to the USA.

Free Shipping

Please check the product pages for free shipping conditions. 

Shipping Timeline

Orders typically ship within 10-11 business days - this is the standard timeline. This includes design, mockup, approval and production. Extended timelines may apply during peak season, for which you may contact us for expedited order production and shipping, which would be subject to additional fees.

Delivery times vary based on your location. You can expect to receive your product within approximately 1-8 business days from the date your order is shipped. For shipments to the US, additional time may apply due to customs clearance by the US Customs and Border Patrol.

Due to the unique and volatile situation of trade relations between Canada and the US, additional delays may apply due to rapidly changing trade policies.

Order Tracking

Once your order has shipped, you'll receive an email containing your tracking number. Please check your spam box in case you have not received it in your email inbox, and mark Athlete Accolades as "not spam" to receive relevant tracking and order information.

Important Notice

Athlete Accolades is not responsible for packages stolen (e.g., porch pirates) after delivery has been confirmed by the shipping courier. No refunds will be issued in such cases.

If your delivered package is stolen or lost after confirmed delivery, you will need to place a new order for a replacement.

Athlete Accolades is not responsible for orders not being delivered on time due to delays from the carrier (in most if not all cases, UPS, FedEx or Purolator) Such orders are treated as completed orders in transit, and are therefore not eligible for refunds.

DUTIES & TAXES

For shipments within Ontario, HST is calculated at checkout and is not included in the selling price.

For shipments outside Ontario but within Canada, taxes are calculated based on your province and are not included in the selling price.

For shipments to the USA, no duties or tariffs are charged to the customer. Most of our products qualify for duty-free treatment under CUSMA/USMCA, and for any that don't, Athlete Accolades prepays the applicable US tariffs and customs duties. The price you pay at checkout is the final price. See our US Tariff & Customs Policy for details.

RETURN POLICY

Due to the personalized nature of our products, we do not accept returns for personalized items.

You can always contact us regarding questions or issues with your order at info@athleteaccolades.com, and we will do our best to resolve the issue promptly.

WARRANTY

Our products are intended to last for their expected lifetime under normal use. We offer a 30 day warranty from the date of purchase, covering manufacturing defects. If you encounter any issues, please contact us at info@athleteaccolades.com with your order number, a photo, and a description of the issue. We will respond as quickly as possible with the next steps.

Please note, the warranty does not cover lost items or damage such as scratches or tarnishing resulting from normal wear and tear or improper care. Please read the Care Guide section provided under every product page for details on proper product maintenance.

LOST PACKAGES

Athlete Accolades is not responsible for packages that have been lost or stolen after delivery confirmation by the courier. If your package has been marked as 'delivered' by the carrier but you haven't received it, we recommend:

Verifying that your shipping address is correct.

Checking with neighbors and around your property in case the carrier left the package discreetly to prevent theft.

Contacting the carrier directly to inquire about your package. Occasionally, carriers mark packages as 'delivered' preemptively, and actual delivery might occur later.

If, after 14 business days, you still have not received your package, please contact us at info@athleteaccolades.com, and we'll do our best to assist you.